Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1. Personal Information

Personal information is data that can be used to identify you directly or indirectly. We collect personal information when you:

• Create an account or profile
• Make a purchase
• Sign up for our newsletter
• Participate in surveys or promotions
• Contact our customer service
• Post reviews or comments

The personal information we collect may include:

• Name
• Email address
• Postal address
• Phone number
• Payment information
• Date of birth
• Purchase history

1.2. Non-Personal Information

We also collect non-personal information that does not directly or indirectly reveal your identity, including:

• Browser and device information
• IP address
• Operating system
• Usage data about how you interact with our Services
• Demographic information

2. How We Collect Information

We collect information from you in the following ways:

2.1. Direct Collection

We collect information directly when you provide it to us, such as when you:

• Register on our website
• Place an order
• Fill out a form
• Communicate with us via email, phone, or otherwise

2.2. Automated Collection

As you navigate through our Services, we may use automatic data collection technologies such as:

• Cookies: Small data files placed on your device that help us improve our Services and your experience.
• Web Beacons: Electronic files used to track how users navigate our website or whether an email has been opened.
• Analytics Tools: To gather information about how users interact with our Services.

2.3. Third-Party Sources

We may receive information about you from third parties, including:

• Business partners, such as payment processors
• Social media platforms, if you connect your social media account to our Services
• Public databases and marketing companies

3. How We Use Your Information

We use the information we collect about you for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Send you order confirmations and updates
• Provide customer support
• Send you marketing communications (with your consent)
• Personalize your shopping experience
• Improve our website, products, and services
• Conduct research and analysis
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

4.1. Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Shipping and fulfillment
• Customer service
• Marketing and advertising
• Data analysis
• IT services

These service providers are only permitted to use your information to perform services for us and are required to maintain the confidentiality of your information.

4.2. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4.3. Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Protect the rights, property, or safety of DOUZNGRACE, our customers, or others
• Enforce our terms and conditions
• Detect, investigate, and prevent fraud or security issues

4.4. With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct incomplete or inaccurate information.
• Erasure: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

The safety and security of your information also depends on you. We urge you to be careful about sharing your password or other access details and to notify us of any suspected unauthorized access to your account.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Legal, regulatory, accounting, or reporting requirements

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Services. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

By using our Services, you consent to the transfer of your information to countries outside of Nigeria, including countries that may not provide the same level of data protection as your home country.

10. Cookie Policy

Our website uses cookies to enhance your experience. Cookies are small text files that are placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Preference Cookies: Allow us to remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your experience on our website.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within applicable legal timeframes.