Frequently Asked Questions

We offer the following shipping options:

• Standard Shipping: 3-5 business days within Lagos
• Express Shipping: 1-2 business days within Lagos
• Nationwide Shipping: 5-7 business days to other states in Nigeria
• International Shipping: 7-14 business days depending on the destination

Shipping fees vary based on your location and the selected shipping method.

Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number on our website under "Order Tracking" or directly on the courier's website to monitor your package's status.

We offer free standard shipping on orders over ₦50,000 within Lagos. For orders below this amount, standard shipping fees apply.

While we strive to deliver all packages within the estimated timeframe, delays can occasionally occur due to factors beyond our control such as weather conditions, customs clearance for international orders, or logistics issues. If your package is significantly delayed beyond the estimated delivery time, please contact our customer service team, and we'll investigate the matter.

We accept returns of unworn, unwashed, and unaltered merchandise within 14 days of delivery. Items must be returned in their original packaging with all tags attached. Certain items such as jewelry, underwear, and sale items marked as final sale are not eligible for return due to hygiene reasons.

To initiate a return or exchange:

1. Contact our customer service team at returns@douzngrace.com or call +234 801 234 5678
2. Provide your order number and the items you wish to return or exchange
3. Our team will guide you through the return process and provide a return authorization number
4. Package the item(s) securely with all original tags and packaging
5. Ship the package to our return address with the return authorization number clearly marked

Once we receive and inspect your return, we'll process your refund or exchange.

Refunds are typically processed within 5-7 business days after we receive and inspect your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution, but generally takes an additional 3-5 business days.

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. If you received a defective item or an incorrect order, please contact our customer service team, and we'll arrange a free return.

We provide a detailed size guide for each product category on our website. To find your perfect fit, take your body measurements and compare them with our size charts. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

You can find our comprehensive size guide here.

Our sizing is generally consistent with standard Nigerian sizing. However, fit can vary slightly depending on the style, fabric, and design of the garment. We recommend checking the specific product description and reviews for fit information, as well as referring to our detailed size guide.

We currently do not offer custom sizing for online orders. However, customers who visit our physical store in Ojota, Ikeja can inquire about alteration services for purchased items. Please note that alteration costs are not included in the purchase price and will be charged separately.

If an item is out of stock in your size, you can sign up for a restock notification on the product page. We regularly restock popular items, but please note that not all items are guaranteed to be restocked. For specific inquiries about restocking, please contact our customer service team.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, Verve)
• Paystack
• Bank Transfer
• USSD Payments

All payments are processed securely through our payment gateways.

Yes, all payment information is encrypted and processed securely. We do not store your complete credit card information on our servers. Our website uses SSL encryption to protect your personal and payment details during transmission.

Yes, we offer Cash on Delivery (COD) for orders within Lagos only. Please note that COD orders require a deposit of 30% of the total order value to confirm your purchase. The remaining balance is payable upon delivery.

Currently, we do not offer installment payment options for online purchases. All orders must be paid in full at the time of purchase. However, we occasionally run promotions and offer discounts to make our products more accessible.

Each DOUZNGRACE garment comes with specific care instructions on the label. Generally, we recommend the following care practices:

• Hand wash or machine wash on gentle cycle with cold water
• Use mild detergent and avoid bleach
• Hang or lay flat to dry
• Iron on low heat if necessary
• Store in a cool, dry place away from direct sunlight

Following these care instructions will help maintain the quality and longevity of your garments.

Dry cleaning is suitable for certain DOUZNGRACE garments, particularly those made from delicate fabrics or with intricate detailing. Please refer to the care label on your specific garment for dry cleaning recommendations.

For stain removal, we recommend treating the stain as soon as possible. Use a gentle stain remover appropriate for the fabric type and test it on an inconspicuous area first. For persistent stains, we recommend professional cleaning to avoid damaging the garment.

To preserve the quality of your DOUZNGRACE garments, we recommend:

• Hanging items like dresses, blouses, and trousers on padded or wooden hangers
• Folding knitted items to prevent stretching
• Storing in a cool, dry place away from direct sunlight
• Using breathable garment bags for long-term storage
• Keeping delicate items away from rough surfaces that might cause snagging