Frequently Asked Questions

We release four major collections annually, corresponding with the seasons. However, we also introduce limited capsule collections throughout the year for special occasions like festive periods and celebrations.

We are committed to inclusivity and offer sizes from UK 8 to UK 22 (US 4 to US 18) in most styles. Some specialty pieces may have a more limited size range. We're continuously expanding our sizing options to serve more women.

Please refer to our detailed Sizing Guide to find your perfect fit. Each product page includes specific measurements for that garment. If you're between sizes or need additional guidance, please contact our customer service team.

We source high-quality fabrics that prioritize both luxury and comfort. Common fabrics in our collections include:

• Premium Nigerian cotton
• Silk and silk blends
• Linen and linen blends
• High-quality synthetics for specific applications
• Local textiles and traditional fabrics

Each product description specifies the exact fabric composition.

Care instructions are included on the label of each garment and in the product description. Generally, we recommend:

• Hand washing or dry cleaning for delicate fabrics
• Washing in cold water for machine-washable items
• Hanging to dry rather than using a dryer
• Ironing at the appropriate temperature for the fabric
• Storing in a cool, dry place away from direct sunlight

Following these guidelines will help maintain the quality and longevity of your garments.

Placing an order is simple:

1. Browse our collection and select the items you wish to purchase
2. Choose your size and quantity
3. Add items to your cart
4. Proceed to checkout
5. Enter your shipping and billing information
6. Select your preferred payment method
7. Review your order and confirm purchase

You'll receive an order confirmation email once your purchase is complete.

We accept various payment methods to provide convenience and security:

• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfers
• PayPal
• Mobile Money (for Nigerian customers)
• Cash on Delivery (Lagos only, for orders under ₦50,000)

All online payments are secured with industry-standard encryption technology.

Yes, our website uses industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. Our payment processing is handled by trusted third-party providers that comply with PCI DSS (Payment Card Industry Data Security Standard).

You can modify or cancel your order within 2 hours of placing it, provided it hasn't been processed yet. To do so:

1. Log into your account
2. Go to "My Orders"
3. Select the order you wish to modify or cancel
4. Click on "Modify Order" or "Cancel Order"

If your order has already been processed, please contact our customer service team immediately, and we'll do our best to accommodate your request.

Yes, we regularly offer promotions and seasonal discounts. To stay updated on our latest offers:

• Subscribe to our newsletter
• Follow us on social media
• Check the "Sale" section of our website
• Create an account to receive personalized offers

We also have a loyalty program that rewards repeat customers with exclusive discounts and early access to new collections.

Our shipping rates vary based on location:

• Within Lagos: ₦5,000
• Ikeja axis and Surulere: ₦3,000
• Lagos Island: ₦5,000
• Ajah: ₦7,000
• Sangotedo and surrounding areas: ₦10,000
• Ikorodu: ₦10,000
• Other cities (Abuja, Benin, etc.): ₦10,000
• International: Starting from ₦25,000 (via DHL, varies by country)

Orders over ₦100,000 qualify for free shipping within Nigeria.

For more detailed information, please visit our Shipping & Returns page.

We process all orders within 1-2 business days. Once shipped, delivery times are as follows:

• Lagos: 1-3 business days
• Major Cities: 3-5 business days
• Other Locations in Nigeria: 5-7 business days
• International: 10-15 business days

Please note that these are estimated timeframes and may vary based on external factors like weather conditions or public holidays.

Yes, we ship to most countries worldwide through DHL. International shipping rates vary based on location and package weight. Please note that customers are responsible for any import duties or taxes imposed by their country.

Once your order ships, you'll receive a tracking number via email and SMS. You can track your package in several ways:

• Log into your account and view "Order Status"
• Click the tracking link in your shipping confirmation email
• Use the tracking number on our courier partners' websites
• Contact our customer service team for assistance

We accept returns within 14 days of delivery under the following conditions:

• Items must be unworn, unwashed, and in their original condition with all tags attached
• Original packaging must be intact
• Items on sale or marked as "Final Sale" cannot be returned
• Custom or personalized orders are not eligible for return

For more detailed information, please visit our Shipping & Returns page.

To return an item, follow these steps:

1. Log into your account and go to "My Orders"
2. Select the order containing the item you wish to return
3. Click "Request Return" and follow the instructions
4. Print the return label and return form
5. Package the item securely with all tags attached
6. Include the return form in the package
7. Ship the package using a tracked service

Once we receive and inspect your return, we'll process your refund or exchange.

Once we receive your return, we'll inspect it and process your refund within 7 business days. The refund will be issued to your original payment method. Please note:

• Credit/debit card refunds may take an additional 3-5 business days to appear in your account
• Bank transfers may take 3-7 business days
• PayPal refunds are typically processed within 24 hours

You'll receive an email notification when your refund has been processed.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Please provide:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We'll arrange for a replacement or full refund, including shipping costs. In most cases, we'll send a replacement without requiring you to return the damaged item first.